Shipping policy

Processing time: Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). During busy periods such as the holiday season, processing may take up to 5 business days.

Delivery time: Once your order ships, most orders arrive in about 10-15 business days. Some items ship from U.S. warehouses and may arrive sooner. Delivery times are estimates, not guarantees, and can be longer during peak seasons or because of customs or carrier delays.

Shipping costs: Shipping options and costs are shown at checkout before you pay. We currently offer free standard shipping on U.S. orders of $70 or more.

Where we ship: We ship to addresses in the United States. Select products may also be available for international delivery. If they are, available destinations and rates will appear at checkout. International orders may be subject to customs duties, taxes or import fees charged by the destination country, which are the customer’s responsibility.

Multiple items: Orders with more than one item may ship in separate packages from different locations and arrive on different days.

Tracking: When your order ships, we will email you a tracking number. Tracking can take up to 3 business days to show updates after your package leaves the warehouse.

Address accuracy: Please double-check your shipping address at checkout. If you need to change it, email us right away at support@elizaandoak.com and we will do our best to help, but we cannot guarantee changes once an order has been processed.

Late, lost or damaged orders: If your order has not arrived within the estimated timeframe, or arrives damaged or incorrect, contact us at support@elizaandoak.com and we will make it right. Please also see our Refund Policy.